At Backroads Biker Leather Shoppe we will strive to offer you outstanding customer service by providing:

A wide selection of leather apparel & accessories at an affordable price:

ü      An ever expanding selection of different brand names, styles and sizes to give you the best selection to choose from.

ü      We are always adding to our inventory, so check back often!

Excellent Communication:

ü      You will receive an email notification confirming your order, and again when you items are shipped, complete with a tracking number!

Personal Assistance:

ü      A real person to answer your questions is just an email or phone call away!

Our Accepted Methods of Payment:

ü      Paypal

ü       Visa /Mastercard

ü      Money Order, Cashier's Check, or Personal Check (10 day hold required)

ü      Cash of course, if you would like to stop in and visit us. (please don’t mail cash, it isn’t safe)

We offer Fast Shipping & Order Processing:

ü      Most orders will be shipped to you within 1-2 business days.

ü      If for some reason, your shipment would be delayed, you will be notified immediately!

We offer a variety of shipment options:

Within the USA:

ü      Shipping method: Best Way  

o       Purchase price $.01 to $4.99 = $2.50

o       Purchase price $5.00 to $19.99 = $5.00

o       Purchase price $20.00 to $49.99 = $7.50

o       Purchase price $50.00 to $99.99 = $10.00

o       Purchase price $100.00 to $149.99 = $12.50

o       Purchase price $150.00 to $199.99 = $15.00

o       Purchase price over $200.00 = FREE

o       May be shipped USPS, UPS Ground, or FedEx Ground (our choice, depending on item)

ü      Shipping method: Express

·        Amount is calculated by weight and location

·        May be shipped USPS Express Mail, UPS Next Day, or FedEx Overnight (our choice, depending on item)

APO/FPO SHIPPING:

ü      Backroads Biker Leather Shoppe proudly supports our men, women and their families who volunteer to serve our country, therefore, we will gladly ship any item to an APO/FPO address!

ü      Shipping Method: USPS only

ü      Express shipping is not available to APO/FPO addresses

INTERNATIONAL SHIPPING:

ü      Amount is calculated by weight and country

ü      Shipping Method: USPS

ü      Express Mail option available, please call for amount

Fraudulent Orders:

ü      Backroads Biker Leather Shoppe reserves the right to cancel any order that appears suspect or fraudulent.

ü      All fraudulent transactions will be reported to proper authorities.

Canceling Orders:

ü      If you need to cancel your order, please notify us immediately by email or phone.

ü      We are not able to cancel any orders that have been shipped.

Out of Stock & Backordered Items:

ü      Every effort is made to assure our web site is kept up to date on the quantity available.

ü      If we are temporarily out of stock of an item you have purchased, your item will be shipped within 7 days of processing your order.

o       You will receive an “update order status” email indicating that your order will ship within 4-7 days.

ü      If an item you have purchased is backordered, you will be notified by email, and given the option of a refund, choosing another item or waiting for the backordered item to become in stock again.

ü      If for some unforeseen reason, an item you have purchased is unavailable, you will be notified, and given the option of a refund or choosing another item.

100% SATISFACTION GUARANTEE:

ü      Buying apparel from the internet is always a concern. What if it doesn't fit? What if I don't like it once I receive it? What if it isn't what I expected? Well, at Backroads Biker Leather Shoppe, You can order with confidence.

ü      Your satisfaction is our top priority, If the item(s) you receive does not meet your expectations for what ever reason.

ü      You may return the item(s) within 30 days of receipt for a replacement or a refund of your purchase price, your choice!

ü      Returns are accepted after 30 days, up to 90 days, however a 15% restocking fee will be charged.

Refunds:

ü       If the item(s) you receive does not meet your expectations for any reason, you may return the item(s) within 30 days of receipt for a full refund of your purchase price.

ü      Returns are accepted after 30 days, up to 90 days, however a 15% restocking fee will be charged.

ü      Shipping & Handling fees are not refundable.

No Hassle Returns:

ü      If you need to return something for what ever reason, Simply send us an email, we make it easy by giving you simple, detailed instructions; it doesn't get any better than that!